Thank you for being a Member of Five Good Friends. It is an honour to be entrusted to provide you help and support.

The COVID-19 pandemic has been very challenging for all of us. We wanted to assure you that we will continue working hard to maintain your services and the safety and wellbeing of everyone over the Christmas period and throughout 2022.

Maintaining our vigilance

We continue to urge all Members, Helpers, and Five Good Friends team members to be vigilant in their management of COVID-19. If you have any symptoms of COVID-19 or have been in contact with a person diagnosed with COVID-19, please get tested, follow your state isolation requirements and notify Five Good Friends immediately by calling our Members Services team on 1300 787 581 and selecting option 1.

Ensuring Member services

We are committed to ensuring our Members receive the support they need. Throughout the pandemic we have relied on our Standard Operating Procedure (SOP) to safely guide services. We are currently following the guidelines for scenario 2C in the SOP. This includes Helpers wearing a mask for all visits. In addition, Public Health Directives requiring vaccination of Helpers and Five Good Friends team members have been diligently followed in all states.

Encouraging best practice

If your Helper is required to get a COVID-19 test and cancels a visit at short notice we would be grateful for your understanding. Please be assured, we have been managing these types of situations throughout the pandemic and will work very hard to reschedule the visit and find a suitable Helper.

If you have any questions please contact our Member Services Team on 1300 787 581 and select option 1. We will continue to diligently monitor the COVID-19 situation and do our best to provide you safe, flexible, kind and consistent support.

Kind regards,

William Garton
Head of Quality and Programme Development
Five Good Friends